Installer Support Services
MARKETING SUPPORT
Installer Marketing Pack – comprehensive marketing support material to help demonstrate the proposition to your customers.
Ongoing marketing support – sales promotions with mailer templates and press releases for your local and online use.
Enquiry referrals – geographic referrals for your area directed to you from our national online marketing and Google optimised web site.
TECHNICAL SUPPORT
Induction – full induction training is available for ever installer partner, at a level to suit you and your teams. It can take place in-house, through our online training webinars, or you can join us at our monitoring centre.
Ongoing support – Every installer has a dedicated account manager, someone to call whether it’s a technical or admin question.
Networked support – Our online intelligence database and webinar reference library is growing all the time. You can also interact with other installers in a non competing environment where you can pose questions and learn from each other.
CUSTOMER SUPPORT
Some of the special support you can expect from us includes:
Installation checks – using our strength of technical knowledge, will alert you to any issues identified during our walk test on your final installation.
Photographic site mapping – Every site installation is comprehensively mapped against satellite photographic images, enabling us to pinpoint and describe every on-the-ground situation to anyone responding to activations or faults.
Daily reports – Every morning we update both you and the customer if there have been any activations or faults identified, helping you to keep up to speed with what’s happening on your customer’s site.
Contact us to discuss our monitoring services.
